It is very glad to be able to receive your reply.
About the sample test result of second batch, can not reach the standard that you need , us feel for this very regret. Indicate in your letter, we have analysed the reason that arises this kind of condition , first possibility because of the winter reason of very cold weather, mould process very difficulty, second reason is because of in this duration of the Spring Festival, time is very urgent, worker is psychological to worry very much to have a vacation, can not give you carry out careful processing, our for this deep sense is regreted , is of 3th , since I notice his surface only when inspecting sample, am the part of LOGO , and do not carry out detailed reference for inside.
For puting forward the suggestion of reimbursement in your company, we also consider as reasonable. But we at the same time also think that our company still has strength and your company cooperates. Therefore we suggest that a few for these orders suggests that hope that your company can consider as follows:
1 . the problem that second batch sample arises , for example air holes with the difference of the dowel number of heads model, we can do this batch goods according to your suggestion , especially air holes, we can assure you that for many orders, we will not arise this kind of problem absolutely, if occur similar condition, we can accept the requirement of reimbursing and returning goods.
2 . the detection report of second batch sample please dispatch to us, please give our photograph the place in which our sample arises problem , me can is careful to study. If facilitate , our company hopes that you can airlift the product of your competitor to us to us, so, we can be conscientious to compare , have problem if really, being our product, we will take the responsibility for that for our product. If the sample of competitor that you offer , really, it is very exquisite to talk about , if be in the scope that we bear , we will do the product of identical quality to you, but price may change. Because current quotation is to come according to the quality of our sample to announce. However if our real requirement concerning can not reach the product that you need , we can accept the requirement of reimbursement. We hope that you can be conscientious to consider the suggestion that we put forward. At the same time our sincere hope can establish a long-term business relation with your company.
Very happy can receive your reply. About the second batch of sample examination result, has not been able to achieve you need the standard, we feel the unusual regret regarding this. Believes according to you states, we analyzed had this kind of situation the reason, the first possibility because of the winter weather extremely cold reason, the mold processed the unusual difficulty, the second reason was as a result of in Spring Festival this period, the time was extremely urgent, the worker psychology worried to take vacation very much, has not been able to carry on the careful processing to you, we deeply felt the regret regarding this, third, as a result of me in check sample time, only noted to his surface, was the LOGO part, has not carried on the detailed reference to the interior. Regarding your company proposed refunds money the proposition, we also thought is reasonable. But, at the same time us also thought our company still had the strength to go to and your company cooperates. Therefore we proposed regarding this batch of order form several suggestions, hoped your company may consider, as follows: 1. second batch of sample appears question, for instance air holes, With dowel the heads model difference, we all may make this batch of cargos according to yours suggestion, in particular air holes, We may guarantee to you,We cannot have this kind of problem absolutely regarding large quantities of order forms, if has the similar situation, we may accept the request which refunds money and returns goods. 2. second batch of sample examination report please transmit for us, please appears our sample the question the place to issue us the picture, I may conduct the careful research. If will facilitate, our company hoped you may the aerial transport give your competitor product for us we, then, we may earnest comparison, if is truly our product has the problem, then we could be responsible for our product. If you provide competitor sample, truly very fine speech, if in the scope which we withstands, we will make the same quality to you the product, but the price will be able to change possibly. Because the present quoted price is according to our sample the quality incoming telegram. However, if we really cannot achieve you need the product request, we may accept the request which refunds money. We hoped you may earnest consideration we propose suggestion. At the same time, our sincere hope may establish long-term business relations with your company.