推荐回答(1个)
中国传统文化对消费者行为的影响主要表现在如下方面。
1.以“根”为本。中国自古以来的文化传统重家、重族、重国,生命血统的延续是头等大事,望子成龙、望女成凤以光宗耀祖。子女的教育消费在家庭开支中占据较高的比例,亲情消费、伦理孝敬消费在“宁愿苦自己不愿伤感情”的支配下成为中国消费者购买行为中不可缺少的一部分,在国家遇到自然灾害时,中国人会毫不迟疑地捐钱捐物,以履行“天下兴亡,匹夫有责”之志。
2.和为贵。中国人认为人类是自然的一部分,人与自然是“和谐”的关系。受古代自然崇拜、天地崇拜的影响,注重和谐与统一,并努力“顺其自然”并与身处的环境保持和谐。消费者讨厌人造的防腐剂,女性消费者不喜欢香波中的化学成份。认为细菌是根本的病痛之源,中国母亲的首要职责是保护孩子和家人不受细菌的侵害,空调、洗衣机、肥皂和食品由此大力宣传“无菌”概念。痛恨“假冒伪劣”产品,但又按照“大事化小,小事化了” 的与人为善原则宽容和解处理。
3.关系主义。中国是一个“关系导向”的社会,关系文化是中国特色文化之一,被视为了解中国消费者行为的核心概念。在关系主义下,消费者的交易活动往往不是单纯的经济利益算计,还有人情往来、互惠交换、面子问题等微妙复杂的方面。消费者的购买行为往往不仅仅是一次经济交易,而且是种社会互动和关系交往。中国文化一向看重人情往来,有“礼仪之邦”的美称,送“礼”是普遍存在的现象,是人们相互传递感情和美好愿望的一种必不可少的手段。中国人送礼注重包装、内容和价格,包装越豪华越高贵,礼品越高档,也就越显示出送礼人的“诚意”。礼品消费构成中国人消费行为特色之一。
4.面子与公众。受儒家思想影响,社会状态和地位是一种投资,消费者会将钱花在社交场合需要的商品上。实质上,就是中国人很注重“面子”,“面子”在中国人的消费行为中起着很大的作用。对于中国人而言,社会地位不仅意味着成就,而且是一个人及其家庭、亲属乃至宗族地位的确立标志。中国人往往为了强化别人眼中自己的社会形象而调整消费动机,来维护自己的“面子”和自身的社会地位,从而家用的价格便宜,外用的价格昂贵。与中国人面子相关的消费行为集中体现为攀比消费、炫耀消费和象征消费。于是,在各种消费的相互攀比中追求世界顶级名牌、奢侈品等,但对家中使用的商品价格却极其敏感,更在于其功能特色,昂贵的床单和维利利亚内衣等就商机不足。
5.安土乐天。中国人将国产品归类为“土”,代表价廉物美、理性消费;将进口品视为“洋”,代表时尚超前、感性消费。对消费价格喜好整数讨厌尾数,视尾数为小气和麻烦。尽管年轻一代受西方消费文化影响较大,与中老年消费行为有较大的差异,但在安土乐天的文化氛围中,对产品或者服务的选择上很大程度上来自家人和朋友的推荐,品牌忠诚度不高,口碑营销最为重要。在消费行为上主要体现为:对于时新的、不确定、非传统的产品或购买渠道心怀芥蒂,不愿意昌险。中国文化一向比较怀旧恋古,对故乡的眷念,对往事的回忆,对先人旧友的缅想,往往超过对未来的憧憬。在消费上,这种“思古之幽情”再加上现代科技的包装就极易激发中国人的消费行为。
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