帮忙把下面一段话翻译成英语，谢谢！

Hello,客户名字 I have checked it out many times and got no status information for the track number we gave you before.Finally, We found out that we've made a big mistake, we sent your book to the wrong address(our another customer's address), what's more unfortunately, the book has been signed, so i don't think there's any possibility that it would be send back. I feel so sorry and guilty about that. I apologize to you about that. it's definitely our fault. You can open dispute and we will offer you full refund and additional 2 $ as personal compensation to you. This is the best we can do for you. I apologize again and hope it wont bother you too much.(给分，外贸的）

I checked many time and did not check out your address and AWB about the package, I chacked it again but I found the adress is wrong, and one sent twice for one customer's address, the book should be sent for you but sent to her and showed it was delivered, I 'm very sad about it and it will not be returned, meanwhile

We find a lot of times, they did not find your address corresponding to express a single number, we have carefully checked again, only to find the wrong address register, a customer's address to send it twice, you should send your book also sent her, and the display has been delivered. This error occurs I am very very sad, I think it should not be rejected. But also because this book as a gift you do not have served me feel very uneasy, really sorry. Has a full refund for you, in addition to pay $ 2 as compensation, hope to get your understanding!

we've checked a few times and couldn't find the tracking number that goes with you address. Then we checked again and found we had mailed the book to a same client twice and the package was signed. I'm terribly sorry for what happend. And since I cant't deliver the book as promised as a gift. Please accept my sincerer apology, along with a full refund and 2 dollars compensation. Thanks your understanding.

We find many times, didn't and you find the address of the corresponding number, we have carefully checked again, only to find the address to send the wrong, there is a customer address to send two times, should send the book you are mailed to her, and the display has been delivered. I am very sad very this error occurred, I think it should not be returned to the. At the same time, because you do this book as a gift is not served me very upset, really sorry. Have you a full refund, to pay another $2 as compensation, hope to get your understanding!