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58问答库 > 我在淘宝上买了一个热水器货到付钱后有问题卖家叫邮回去卖家收到货而不发回来了打电话也不接请问我该怎么

我在淘宝上买了一个热水器货到付钱后有问题卖家叫邮回去卖家收到货而不发回来了打电话也不接请问我该怎么

2025-04-03 20:48:17

推荐回答（2个）

回答（1）：

申请售后，让卖家主动联系你；如果不联系你，你就申请小二介入，准备好发回去的单号和物流动态截图，小二如果判定你赢就会给你钱的。当然前提是有缴纳保证金；一般是1000快；有问题再提问（我是天猫掌柜）

回答（2）：

可以联系客服要求客服介入处理，也可投诉卖家。

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