推荐回答(5个)
hello, judging from the picture you sent, there is 2 scent bottles having some problems, but not broken up. there will not be full scent in the bottle if the bottle is broken up. there is no envidence to show, as the buyer said, that all the scent bottles were broken up.
imagining that scent will come out of the bottle and erodes the outer package if all the bottles were broken up. in that case, the buyer(receiver) would reject to sign on the express vouchers. but you actually didn't reject it. your signature means you comfirmed the package is in good condition. so in the actually case, neither of courier nor seller will pay for your ingnorant act. in additonal, the pictures sent by buyer have only proved that there were only 2 bottles having such problems, but other bottle are all right. as a seller, i agree to pay back 40 dollars, equaling 2 bottles of scent, at maximum.
我是按照你的意思翻译的,站在你的角度来解决纠纷的问题。
如果其他问题可以联系我。1073372926@qq.com
Dear Sir(Madam),
From the picture that you sent we can see that something was wrong with two perfume bottles. The bottles were not broken, because if it was the case, it was impossible that they are full of perfume. The buyer said that the bottles were broken, but this is not well-founded. If they were really broken, all perfume would have leaked and stained the package. Seeing this condition, generally, buyers would refuse the delivery, but you didn't. Your own signature confirmed the good condition of the package. Under such circumstance, neither express company nor seller would pay for your fault. Besides, the pictures sent by the buyer can prove nothing except that there was something wrong with the two bottles of perfume. As seller, I would at most return 40 dollars, the value of two bottles of perfume, to the buyer.
附:不要说对方无知。这会把事情搞得更糟。作为卖家,你不要更进一步激怒对方,虽然对方不能把你咋样。
Dear sir,
Based on photos from you, we could see only two perfume bottles have problem but not been broken. It is impossible perfume is full of bottle if the bottle was broken. There is no any proof to tell that all bottles were broken as buyer said. If all bottles were broken, the package cover would be completely eroded by leaking perfume. Any buyer but you would refuse to sign and receive the package. Your signature on the receipt means you confirm the package was in good condition. In the situation, neither express company nor seller would pay for your ignorance.
In addition, the photos from buyer could only explain two bottles of perfume have problems but nothing else. As a seller, we are going to refund buyer up to 40 dollars i.e. the value of two bottles of perfume.
Hello, you send pictures can see, only 2 bottles of perfume bottle, not broken bottles, if perfume bottle, no broken may also full bottle of perfume. The perfume of all buyers are broken, there is no any according to, if really broke out, all the perfume, packing will fully revealed perfume erosion. See this kind of situation will average buyer refuse, but you don't do it. Your holograph signs, it means you to confirm the parcel. This kind of circumstance, either express or the seller will not pay for your ignorance behavior. Additionally, the buyer to send pictures except two bottles of perfume has problem, cannot show any other problem. As the seller to buyer, I return at $40, also is the value of two bottles of perfume.
Greetings. According to the picture you sent, apparently there is a problem with 2 bottles of perfume.
However, the buyer's description is not fully precise and truthful. It is not true that all the bottles are fractured -- if they were all fractured they would no longer be filled with perfume. Most of the perfume would have leaked and the external packaging would have been tainted with perfume. If that was the case, a normal buyer would have refused to sign on the delivery acknowledgment. Instead your signature indicates that you have acknowledged the receipt of the item in intact packaging, which exempts the delivery company and the seller from liabilities concerning fractured bottles.
Your picture does provide evidence that there is a problem with 2 bottles of perfume, but further claims do not seem to be substantiated. Therefore as the seller in this transaction, I am willing to refund at most US$40 to the buyer, which is equivalent to the value of 2 bottles of perfume.
注:
同意楼上的说法,回答客户应该措辞有礼,说明权责,尝试解决问题。指摘对方无知,对你的处境无帮助。
Fracture 是指碎裂。若买家只是形容瓶子破损,用damage可能比较贴切。
个人认为轻微的破损,香水的确未必直接流出到外层包装上,客户签收时未能察觉也是有可能的。按国际消费者法例,卖家和速递公司未必真能免责。
较浓的香水是perfume;较淡的香水叫古龙水cologne,或香氛frangrance.
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