推荐回答(5个)
1861是专门查话费的
1860服务就多了,还有人工服务
都不收费
1861是专门查话费的
1860服务就多了,还有人工服务
客户服务热线
1860 按 1 查询话费及积分 可提供话费及相关信息查询和办理功能,同1861所有菜单及流程。
按 2 了解最新消息 可提供各分公司最新开展营销活动、咨询量高的业务项目内容介绍及传真回复功能。
按 3 业务咨询 可提供品牌和资费、客户积分奖励计划、数据业务、常用业务、基本业务办理、营业网点共6类业务的介绍及传真回复功能。
按 4 业务办理 可提供移动秘书、彩铃业务、申请停开机、来电显示、GPRS业务、梦网邮箱的立即办理功能
按 5 客户服务密码 包含密码设置、密码修改、密码重置功能,其中密码重置包含入网证件号码验证重置与两次密码确认重置方式。为了保障您的通信权益,请您妥善保管您的入网证件和手机。
按 6 查询全国移动手机号码归属地 可提供中国大陆范围以内的移动手机号码归属地查询功能。
按 0 人工服务 以上各项的人工服务。
按 9 转英语座席 提供英语人工服务。
1861
查询本机话费及积分请按1 实时话费查询请按1 总话费、话费余额/欠费、当前积分一起提供,同时需根据用户帐户进行查询
帐单查询请按2 当月话费帐单请按1 传真回复请按1
梦网邮箱回复请按2
定制短信帐单请按3
其他月份话费帐单请按2
查询其他手机话费及积分请按2 清单查询请按3 通话清单请按1 当月清单请按1
短信清单请按2
GPRS清单请按3 其他月份清单请按2
IP直通车清单请按4
积分查询请按4
缴费查询请按5 传真回复请按1
梦网邮箱回复请按2
客户服务密码请按3 服务密码设置请按1
服务密码修改请按2 修改本机密码请按1
修改其他手机密码请按2
服务密码重置请按3 身份验证重置密码请按1
二次确认新密码请按2
手机充值请按4
帐户余额定时提醒服务、短信帐单定制和取消请按6 帐户余额定时提醒服务请按1
短信帐单定制和取消请按2
帮助请按9
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